A consortium of Australian motoring clubs serving 2.8 million customers has selected Hexagon Safety & Infrastructure to provide a cloud-based platform for roadside assistance. With the selection of Hexagon’s Intergraph Computer-Aided Dispatch (I/CAD) software, the participating clubs will benefit, for the first time, from shared roadside assistance technologies.
Comprised of Royal Automobile Club of Queensland, Royal Automobile Club of Western Australia and Royal Automobile Association of South Australia, the Australian Club Consortium (ACC) was formed to promote inter-club collaboration and shared IT platforms and services. The consortium’s Common Australian Roadside Assistance System (CARS) program was initiated to deliver a common roadside assistance platform.
Glenn Toms, chairman of the CARS program steering committee and director of ACC, said, “We deliver world class service to our members, and we are broadening our membership proposition by implementing a common technology layer to support future initiatives. The I/CAD solution is built on global technology, and advances in that technology will be made available to us from across the globe. This puts us in a strong position to meet rapidly changing trends and innovation in the automotive industry.”
Roadside assistance services contribute to safer and less congested roads by aiding stranded motorists and clearing blockages and potential hazards. The participating clubs have always worked to deliver efficient and quality service to their members. They want to ensure they keep pace with the rapid advancement of automotive technology, leverage technology innovations and deliver efficiency improvements for their businesses.
The consortium selected Hexagon for the CARS program because of the company’s technical capabilities, industry knowledge and ability to deliver a unified and powerful solution to support the clubs’ current business requirements and future goals. The Hexagon systems will enable the clubs to run multiple operations from a single solution with the flexibility of cloud infrastructure; identify the caller, location and, in most cases, automatically dispatch the closest or most relevant assistance vehicle in the area; and locate members and staff in the field geospatially in real time. The solution also supports the supply of vital spare parts, management of external service providers and expansion through new business offerings.
The specific Hexagon software selected for the CARS features I/CAD, a suite of industry-leading incident management software, including Intergraph Mobile Responder, which extends dispatch capabilities to mobile devices, and EdgeFrontier, a platform that will enable seamless integration to the clubs’ IT systems. The solution also includes software from Surefire Systems, providing for point-of-sale and inventory capability. The consortium will roll out the systems to participating clubs through 2017.
“In selecting Hexagon’s dispatch and mobile systems, the Australian Club Consortium benefits from a common platform to meet the clubs’ needs now and into the future,” said Andrew Munro, senior vice president, Asia Pacific, Hexagon Safety & Infrastructure. "Our interoperable and scalable systems, deployed in the cloud, provide the clubs with a robust and reliable solution to support millions of drivers across Australia.”
Roadside assistance solutions from Hexagon Safety and Infrastructure (formerly known as Intergraph Security, Government & Infrastructure) support some of the world’s largest automobile clubs, including one system that handles nearly 6 million calls per year.
A consortium of Australian motoring clubs serving 2.8 million customers has selected Hexagon Safety & Infrastructure to provide a cloud-based platform for roadside assistance. With the selection of Hexagon’s Intergraph Computer-Aided Dispatch (I/CAD) software, the participating clubs will benefit, for the first time, from shared roadside assistance technologies.
Comprised of Royal Automobile Club of Queensland, Royal Automobile Club of Western Australia and Royal Automobile Association of South Australia, the Australian Club Consortium (ACC) was formed to promote inter-club collaboration and shared IT platforms and services. The consortium’s Common Australian Roadside Assistance System (CARS) program was initiated to deliver a common roadside assistance platform.
Glenn Toms, chairman of the CARS program steering committee and director of ACC, said, “We deliver world class service to our members, and we are broadening our membership proposition by implementing a common technology layer to support future initiatives. The I/CAD solution is built on global technology, and advances in that technology will be made available to us from across the globe. This puts us in a strong position to meet rapidly changing trends and innovation in the automotive industry.”
Roadside assistance services contribute to safer and less congested roads by aiding stranded motorists and clearing blockages and potential hazards. The participating clubs have always worked to deliver efficient and quality service to their members. They want to ensure they keep pace with the rapid advancement of automotive technology, leverage technology innovations and deliver efficiency improvements for their businesses.
The consortium selected Hexagon for the CARS program because of the company’s technical capabilities, industry knowledge and ability to deliver a unified and powerful solution to support the clubs’ current business requirements and future goals. The Hexagon systems will enable the clubs to run multiple operations from a single solution with the flexibility of cloud infrastructure; identify the caller, location and, in most cases, automatically dispatch the closest or most relevant assistance vehicle in the area; and locate members and staff in the field geospatially in real time. The solution also supports the supply of vital spare parts, management of external service providers and expansion through new business offerings.
The specific Hexagon software selected for the CARS features I/CAD, a suite of industry-leading incident management software, including Intergraph Mobile Responder, which extends dispatch capabilities to mobile devices, and EdgeFrontier, a platform that will enable seamless integration to the clubs’ IT systems. The solution also includes software from Surefire Systems, providing for point-of-sale and inventory capability. The consortium will roll out the systems to participating clubs through 2017.
“In selecting Hexagon’s dispatch and mobile systems, the Australian Club Consortium benefits from a common platform to meet the clubs’ needs now and into the future,” said Andrew Munro, senior vice president, Asia Pacific, Hexagon Safety & Infrastructure. "Our interoperable and scalable systems, deployed in the cloud, provide the clubs with a robust and reliable solution to support millions of drivers across Australia.”
Roadside assistance solutions from Hexagon Safety and Infrastructure (formerly known as Intergraph Security, Government & Infrastructure) support some of the world’s largest automobile clubs, including one system that handles nearly 6 million calls per year.
A consortium of Australian motoring clubs serving 2.8 million customers has selected Hexagon Safety & Infrastructure to provide a cloud-based platform for roadside assistance. With the selection of Hexagon’s Intergraph Computer-Aided Dispatch (I/CAD) software, the participating clubs will benefit, for the first time, from shared roadside assistance technologies.
Comprised of Royal Automobile Club of Queensland, Royal Automobile Club of Western Australia and Royal Automobile Association of South Australia, the Australian Club Consortium (ACC) was formed to promote inter-club collaboration and shared IT platforms and services. The consortium’s Common Australian Roadside Assistance System (CARS) program was initiated to deliver a common roadside assistance platform.
Glenn Toms, chairman of the CARS program steering committee and director of ACC, said, “We deliver world class service to our members, and we are broadening our membership proposition by implementing a common technology layer to support future initiatives. The I/CAD solution is built on global technology, and advances in that technology will be made available to us from across the globe. This puts us in a strong position to meet rapidly changing trends and innovation in the automotive industry.”
Roadside assistance services contribute to safer and less congested roads by aiding stranded motorists and clearing blockages and potential hazards. The participating clubs have always worked to deliver efficient and quality service to their members. They want to ensure they keep pace with the rapid advancement of automotive technology, leverage technology innovations and deliver efficiency improvements for their businesses.
The consortium selected Hexagon for the CARS program because of the company’s technical capabilities, industry knowledge and ability to deliver a unified and powerful solution to support the clubs’ current business requirements and future goals. The Hexagon systems will enable the clubs to run multiple operations from a single solution with the flexibility of cloud infrastructure; identify the caller, location and, in most cases, automatically dispatch the closest or most relevant assistance vehicle in the area; and locate members and staff in the field geospatially in real time. The solution also supports the supply of vital spare parts, management of external service providers and expansion through new business offerings.
The specific Hexagon software selected for the CARS features I/CAD, a suite of industry-leading incident management software, including Intergraph Mobile Responder, which extends dispatch capabilities to mobile devices, and EdgeFrontier, a platform that will enable seamless integration to the clubs’ IT systems. The solution also includes software from Surefire Systems, providing for point-of-sale and inventory capability. The consortium will roll out the systems to participating clubs through 2017.
“In selecting Hexagon’s dispatch and mobile systems, the Australian Club Consortium benefits from a common platform to meet the clubs’ needs now and into the future,” said Andrew Munro, senior vice president, Asia Pacific, Hexagon Safety & Infrastructure. "Our interoperable and scalable systems, deployed in the cloud, provide the clubs with a robust and reliable solution to support millions of drivers across Australia.”
Roadside assistance solutions from Hexagon Safety and Infrastructure (formerly known as Intergraph Security, Government & Infrastructure) support some of the world’s largest automobile clubs, including one system that handles nearly 6 million calls per year.
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Unidata SpA has selected Hexagon Safety & Infrastructure’s advanced telecommunications GIS software to help manage the company’s metropolitan area network in Rome. Using Intergraph G/Technology Fiber Optic Works, Unidata can deploy a geospatial resource management system that will enhance knowledge of the existing network, support new design efforts and improve operations, sales and geo-marketing activities.
Unidata’s technical department, charged with planning and deployment of the fiber optic network, will use the Hexagon software to analyse the network, design new sections and make changes to the network configuration as new customer connections are added. By improving the company’s enterprise information architecture, the system will also enhance data exchange between the back office and field personnel and reduce service restoration times for customers.
“Our fiber-to-the-home (FTTH) network has grown rapidly in recent years, and become unmanageable using flat files. Without a network management system in place, it is difficult to support our design needs and other activities,” said Massimo Gradillo, network engineer, Unidata. “With Hexagon’s Fiber Optic Works, we can standardize the design process and reduce time spent searching for existing data. Overall, it provides a better view of network data, which aids planning, operations and other business activities.”
With Fiber Optic Works, Unidata will consolidate network data spread over multiple AutoCAD and Excel files, creating a single, smart repository. The system will coordinate all fiber asset information in a distributed multi-user environment that enables both outside plant (OSP) and inside plant (ISP) management. Hexagon’s local partner, GESP srl, is implementing the system.
Among the first Internet service providers in Italy, Unidata’s fiber optic network in Rome consists of more than 300 kilometers of assets, including important telecommunications nodes, telephone exchanges, the NaMeX Internet exchange point and two Internet data centers. The network is the basis of HiperLAN and Wi-Fi networks.
Unidata selected Fiber Optic Works because of the software’s capabilities, the high level of openness of the applications and the richness of Hexagon’s entire suite of products. Another important factor was Hexagon’s extensive global telecommunications customer base and industry knowledge as well as its specific customer references and local market knowledge in Italy.
“Fiber Optic Works will help Unidata consolidate its network information and improve many workflows that are fundamental to its business,” said Tiziano Orsenigo, account manager for utilities and communications, Hexagon Safety & Infrastructure. “Unidata joins Vodafone Italy, Retelit, Asco Tlc and other communications companies that use Hexagon software to deliver FTTH across Italy.”
Hexagon Safety & Infrastructure helps utilities and communications companies achieve greater reliability, enhance customer satisfaction, increase efficiency and fulfil the expectations of their customers, shareholders and regulators. A pioneer in the development and application of location-based technology, Hexagon Safety & Infrastructure provides solutions to hundreds of utilities and communications customers around the globe, supporting network engineering, network operations, customer services, sales and marketing and safety and security.
Unidata SpA has selected Hexagon Safety & Infrastructure’s advanced telecommunications GIS software to help manage the company’s metropolitan area network in Rome. Using Intergraph G/Technology Fiber Optic Works, Unidata can deploy a geospatial resource management system that will enhance knowledge of the existing network, support new design efforts and improve operations, sales and geo-marketing activities.
Unidata’s technical department, charged with planning and deployment of the fiber optic network, will use the Hexagon software to analyse the network, design new sections and make changes to the network configuration as new customer connections are added. By improving the company’s enterprise information architecture, the system will also enhance data exchange between the back office and field personnel and reduce service restoration times for customers.
“Our fiber-to-the-home (FTTH) network has grown rapidly in recent years, and become unmanageable using flat files. Without a network management system in place, it is difficult to support our design needs and other activities,” said Massimo Gradillo, network engineer, Unidata. “With Hexagon’s Fiber Optic Works, we can standardize the design process and reduce time spent searching for existing data. Overall, it provides a better view of network data, which aids planning, operations and other business activities.”
With Fiber Optic Works, Unidata will consolidate network data spread over multiple AutoCAD and Excel files, creating a single, smart repository. The system will coordinate all fiber asset information in a distributed multi-user environment that enables both outside plant (OSP) and inside plant (ISP) management. Hexagon’s local partner, GESP srl, is implementing the system.
Among the first Internet service providers in Italy, Unidata’s fiber optic network in Rome consists of more than 300 kilometers of assets, including important telecommunications nodes, telephone exchanges, the NaMeX Internet exchange point and two Internet data centers. The network is the basis of HiperLAN and Wi-Fi networks.
Unidata selected Fiber Optic Works because of the software’s capabilities, the high level of openness of the applications and the richness of Hexagon’s entire suite of products. Another important factor was Hexagon’s extensive global telecommunications customer base and industry knowledge as well as its specific customer references and local market knowledge in Italy.
“Fiber Optic Works will help Unidata consolidate its network information and improve many workflows that are fundamental to its business,” said Tiziano Orsenigo, account manager for utilities and communications, Hexagon Safety & Infrastructure. “Unidata joins Vodafone Italy, Retelit, Asco Tlc and other communications companies that use Hexagon software to deliver FTTH across Italy.”
Hexagon Safety & Infrastructure helps utilities and communications companies achieve greater reliability, enhance customer satisfaction, increase efficiency and fulfil the expectations of their customers, shareholders and regulators. A pioneer in the development and application of location-based technology, Hexagon Safety & Infrastructure provides solutions to hundreds of utilities and communications customers around the globe, supporting network engineering, network operations, customer services, sales and marketing and safety and security.
Unidata SpA has selected Hexagon Safety & Infrastructure’s advanced telecommunications GIS software to help manage the company’s metropolitan area network in Rome. Using Intergraph G/Technology Fiber Optic Works, Unidata can deploy a geospatial resource management system that will enhance knowledge of the existing network, support new design efforts and improve operations, sales and geo-marketing activities.
Unidata’s technical department, charged with planning and deployment of the fiber optic network, will use the Hexagon software to analyse the network, design new sections and make changes to the network configuration as new customer connections are added. By improving the company’s enterprise information architecture, the system will also enhance data exchange between the back office and field personnel and reduce service restoration times for customers.
“Our fiber-to-the-home (FTTH) network has grown rapidly in recent years, and become unmanageable using flat files. Without a network management system in place, it is difficult to support our design needs and other activities,” said Massimo Gradillo, network engineer, Unidata. “With Hexagon’s Fiber Optic Works, we can standardize the design process and reduce time spent searching for existing data. Overall, it provides a better view of network data, which aids planning, operations and other business activities.”
With Fiber Optic Works, Unidata will consolidate network data spread over multiple AutoCAD and Excel files, creating a single, smart repository. The system will coordinate all fiber asset information in a distributed multi-user environment that enables both outside plant (OSP) and inside plant (ISP) management. Hexagon’s local partner, GESP srl, is implementing the system.
Among the first Internet service providers in Italy, Unidata’s fiber optic network in Rome consists of more than 300 kilometers of assets, including important telecommunications nodes, telephone exchanges, the NaMeX Internet exchange point and two Internet data centers. The network is the basis of HiperLAN and Wi-Fi networks.
Unidata selected Fiber Optic Works because of the software’s capabilities, the high level of openness of the applications and the richness of Hexagon’s entire suite of products. Another important factor was Hexagon’s extensive global telecommunications customer base and industry knowledge as well as its specific customer references and local market knowledge in Italy.
“Fiber Optic Works will help Unidata consolidate its network information and improve many workflows that are fundamental to its business,” said Tiziano Orsenigo, account manager for utilities and communications, Hexagon Safety & Infrastructure. “Unidata joins Vodafone Italy, Retelit, Asco Tlc and other communications companies that use Hexagon software to deliver FTTH across Italy.”
Hexagon Safety & Infrastructure helps utilities and communications companies achieve greater reliability, enhance customer satisfaction, increase efficiency and fulfil the expectations of their customers, shareholders and regulators. A pioneer in the development and application of location-based technology, Hexagon Safety & Infrastructure provides solutions to hundreds of utilities and communications customers around the globe, supporting network engineering, network operations, customer services, sales and marketing and safety and security.
Po prvních úchvatných snímcích z družice Sentinel-3A, což je nejnovější družice systému GMES/Copernicus, nám tato nyní ukazuje jak další z jejích přístrojů - výškoměr - bude sledovat změny mořské hladiny.