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As members of the GNSS community, you are all undoubtedly aware of the recent technical incident that resulted in the temporary interruption of Galileo navigation and timing services.

The technical incident originated in the Galileo ground segment, affecting the calculation of time and orbit predictions which are used to compute the navigation message. The technical incident affected different elements of the ground facilities.

A team composed of GSA experts, industry, ESA and the Commission worked together 24/7 to address the incident, and Galileo Initial Services have now been restored. In particular, the dedication and work of our industrial partners has helped to achieve this result. Commercial users can already see signs of recovery of the Galileo navigation and timing services, although some fluctuations may be experienced until further notice.

The team is monitoring the quality of Galileo services to restore the Galileo timing and navigation services to their nominal levels. As soon as we gather all the technical elements and implement all necessary actions, we will provide more detailed information through our NAGU (Notice Advisory to Galileo Users) notifications to users.

All partners worked together to remedy the situation as soon as possible. We will set up an Independent Inquiry Board to identify the root causes of the incident. This will allow us to draw lessons for the management of a global operational system with several millions of users worldwide.

The Galileo system has grown stronger as a result of this experience, and we will continue to deliver Initial Services until full operational capability is declared. These challenging days have shown us how much you, the GNSS user community and stakeholders, rely on Galileo and how much you trust the Galileo system to deliver the services to support growth, business and sustainability. Europe and the world need a strong civil global satellite navigation system today more than ever.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

As members of the GNSS community, you are all undoubtedly aware of the recent technical incident that resulted in the temporary interruption of Galileo navigation and timing services.

The technical incident originated by an equipment malfunction in the Galileo ground infrastructure, affecting the calculation of time and orbit predictions which are used to compute the navigation message. The technical incident affected different elements of the ground facilities.

A team composed of GSA experts, industry, ESA and the Commission worked together 24/7 to address the incident, and Galileo Initial Services have now been restored. In particular, the dedication and work of our industrial partners has helped to achieve this result. Commercial users can already see signs of recovery of the Galileo navigation and timing services, although some fluctuations may be experienced until further notice.

The team is monitoring the quality of Galileo services to restore the Galileo timing and navigation services to their nominal levels. As soon as we gather all the technical elements and implement all necessary actions, we will provide more detailed information through our NAGU (Notice Advisory to Galileo Users) notifications to users.

All partners worked together to remedy the situation as soon as possible. We will set up an Independent Inquiry Board to identify the root causes of the incident. This will allow us to draw lessons for the management of a global operational system with several millions of users worldwide.

The Galileo system has grown stronger as a result of this experience, and we will continue to deliver Initial Services until full operational capability is declared. These challenging days have shown us how much you, the GNSS user community and stakeholders, rely on Galileo and how much you trust the Galileo system to deliver the services to support growth, business and sustainability. Europe and the world need a strong civil global satellite navigation system today more than ever.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

As members of the GNSS community, you are all undoubtedly aware of the recent technical incident that resulted in the temporary interruption of Galileo navigation and timing services.

The technical incident originated in the Galileo ground infrastructure equipment, affecting the calculation of time and orbit predictions which are used to compute the navigation message. The technical incident affected different elements of the ground facilities.

A team composed of GSA experts, industry, ESA and the Commission worked together 24/7 to address the incident, and Galileo Initial Services have now been restored. In particular, the dedication and work of our industrial partners has helped to achieve this result. Commercial users can already see signs of recovery of the Galileo navigation and timing services, although some fluctuations may be experienced until further notice.

The team is monitoring the quality of Galileo services to restore the Galileo timing and navigation services to their nominal levels. As soon as we gather all the technical elements and implement all necessary actions, we will provide more detailed information through our NAGU (Notice Advisory to Galileo Users) notifications to users.

All partners worked together to remedy the situation as soon as possible. We will set up an Independent Inquiry Board to identify the root causes of the incident. This will allow us to draw lessons for the management of a global operational system with several millions of users worldwide.

The Galileo system has grown stronger as a result of this experience, and we will continue to deliver Initial Services until full operational capability is declared. These challenging days have shown us how much you, the GNSS user community and stakeholders, rely on Galileo and how much you trust the Galileo system to deliver the services to support growth, business and sustainability. Europe and the world need a strong civil global satellite navigation system today more than ever.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

Galileo Initial Services have now been restored. Commercial users can already see signs of recovery of the Galileo navigation and timing services, although some fluctuations may be experienced until further notice.

The technical incident originated by an equipment malfunction in the Galileo ground infrastructure, affecting the calculation of time and orbit predictions, and which are used to compute the navigation message. The malfunction affected different elements on the ground facilities.

A team composed of GSA experts, industry, ESA and Commission, worked together 24/7 to address the incident. The team is monitoring the quality of Galileo services to restore Galileo timing and navigation services at their nominal levels. 

We will set an Independent Inquiry Board to identify the root causes of the major incident. This will allow the Commission, as the programme manager, together with the EU Agency GSA to draw lessons for the management of an operational system with several millions of users worldwide. 

Galileo provides ‘initial services’ since December 2016. During this initial ‘pilot’ phase preceding the ‘full operational services’ phase, Galileo signals are used in combination with other satellite navigation systems, which allows for the detection of technical issues before the system becomes fully operational. In the full operational phase, Galileo should function independently of other satellite navigation systems.

Dedicated Notice Advisory to Galileo Users (NAGUs) have been published at the European GNSS Service Centre to inform users on the service impact: 

• NAGU number 2019025 on 2019-07-11 14:45 on the potential service degradation;

• NAGU number 2019026 on 2019-07-13 20:15 on the service outage;

• NAGU number 2019027 on 2019-07-18 08:20 on the service recovery;

as well as a news item on the GSA website on 14 July and 17 July .

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

Galileo Initial Services have now been restored. Commercial users can already see signs of recovery of the Galileo navigation and timing services, although some fluctuations may be experienced until further notice.

The technical incident originated by a malfunction in the ground segment, affecting the calculation of time and orbit predictions, and which are used to compute the navigation message. The malfunction affected different elements on the ground facilities.

A team composed of GSA experts, industry, ESA and Commission, worked together 24/7 to address the incident. The team is monitoring the quality of Galileo services to restore Galileo timing and navigation services at their nominal levels. 

We will set an Independent Inquiry Board to identify the root causes of the major incident. This will allow the Commission, as the programme manager, together with the EU Agency GSA to draw lessons for the management of an operational system with several millions of users worldwide. 

Galileo provides ‘initial services’ since December 2016. During this initial ‘pilot’ phase preceding the ‘full operational services’ phase, Galileo signals are used in combination with other satellite navigation systems, which allows for the detection of technical issues before the system becomes fully operational. In the full operational phase, Galileo should function independently of other satellite navigation systems.

Dedicated Notice Advisory to Galileo Users (NAGUs) have been published at the European GNSS Service Centre to inform users on the service impact: 

• NAGU number 2019025 on 2019-07-11 14:45 on the potential service degradation;

• NAGU number 2019026 on 2019-07-13 20:15 on the service outage;

• NAGU number 2019027 on 2019-07-18 08:20 on the service recovery;

as well as a news item on the GSA website on 14 July and 17 July .

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

Galileo Initial Services have now been restored. Commercial users can already see signs of recovery of the Galileo navigation and timing services, although some fluctuations may be experienced until further notice.

The technical incident originated by an equipment malfunction in the Galileo control centres that calculate time and orbit predictions, and which are used to compute the navigation message. The malfunction affected different elements on both centres.

A team composed of GSA experts, industry, ESA and Commission, worked together 24/7 to address the incident. The team is monitoring the quality of Galileo services to restore Galileo timing and navigation services at their nominal levels. 

We will set an Independent Inquiry Board to identify the root causes of the major incident. This will allow the Commission, as the programme manager, together with the EU Agency GSA to draw lessons for the management of an operational system with several millions of users worldwide. 

Galileo provides ‘initial services’ since December 2016. During this initial ‘pilot’ phase preceding the ‘full operational services’ phase, Galileo signals are used in combination with other satellite navigation systems, which allows for the detection of technical issues before the system becomes fully operational. In the full operational phase, Galileo should function independently of other satellite navigation systems.

Dedicated Notice Advisory to Galileo Users (NAGUs) have been published at the European GNSS Service Centre to inform users on the service impact: 

• NAGU number 2019025 on 2019-07-11 14:45 on the potential service degradation;

• NAGU number 2019026 on 2019-07-13 20:15 on the service outage;

• NAGU number 2019027 on 2019-07-17 HH:MM on the service recovery;

as well as a news item on the GSA website on 14 July and 17 July .

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

Galileo Initial Services have now been restored. Commercial users can already see signs of recovery of the Galileo navigation and timing services, although some fluctuations may be experienced until further notice.

The technical incident originated by an equipment malfunction in the Galileo ground infrastructure, affecting the calculation of time and orbit predictions, and which are used to compute the navigation message. The malfunction affected different elements on the ground facilities.

A team composed of GSA experts, industry, ESA and Commission, worked together 24/7 to address the incident. The team is monitoring the quality of Galileo services to restore Galileo timing and navigation services at their nominal levels. 

We will set an Independent Inquiry Board to identify the root causes of the major incident. This will allow the Commission, as the programme manager, together with the EU Agency GSA to draw lessons for the management of an operational system with several millions of users worldwide. 

Galileo provides ‘initial services’ since December 2016. During this initial ‘pilot’ phase preceding the ‘full operational services’ phase, Galileo signals are used in combination with other satellite navigation systems, which allows for the detection of technical issues before the system becomes fully operational. In the full operational phase, Galileo should function independently of other satellite navigation systems.

Dedicated Notice Advisory to Galileo Users (NAGUs) have been published at the European GNSS Service Centre to inform users on the service impact: 

• NAGU number 2019025 on 2019-07-11 14:45 on the potential service degradation;

• NAGU number 2019026 on 2019-07-13 20:15 on the service outage;

• NAGU number 2019027 on 2019-07-18 08:20 on the service recovery;

as well as a news item on the GSA website on 14 July and 17 July .

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

Galileo Initial Services have now been restored. Commercial users can already see signs of recovery of the Galileo navigation and timing services, although some fluctuations may be experienced until further notice.

The technical incident originated by an equipment malfunction in the Galileo control centres that calculate time and orbit predictions, and which are used to compute the navigation message. The malfunction affected different elements on both centres.

A team composed of GSA experts, industry, ESA and Commission, worked together 24/7 to address the incident. The team is monitoring the quality of Galileo services to restore Galileo timing and navigation services at their nominal levels. 

We will set an Independent Inquiry Board to identify the root causes of the major incident. This will allow the Commission, as the programme manager, together with the EU Agency GSA to draw lessons for the management of an operational system with several millions of users worldwide. 

Galileo provides ‘initial services’ since December 2016. During this initial ‘pilot’ phase preceding the ‘full operational services’ phase, Galileo signals are used in combination with other satellite navigation systems, which allows for the detection of technical issues before the system becomes fully operational. In the full operational phase, Galileo should function independently of other satellite navigation systems.

Dedicated Notice Advisory to Galileo Users (NAGUs) have been published at the European GNSS Service Centre to inform users on the service impact: 

• NAGU number 2019025 on 2019-07-11 14:45 on the potential service degradation;

• NAGU number 2019026 on 2019-07-13 20:15 on the service outage;

• NAGU number 2019027 on 2019-07-18 08:20 on the service recovery;

as well as a news item on the GSA website on 14 July and 17 July .

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

A team of experts European GNSS Agency, industry, the European Space Agency and the European Commission is currently implementing and monitoring recovery actions for an incident related to the Galileo ground infrastructure that resulted in a temporary interruption of the Galileo Initial Services. The key objective is to restore the Galileo navigation and timing services for users as soon as possible. 

On 12 July, Galileo initial navigation and timing services were interrupted temporarily. The Galileo Search and Rescue service remains operational. 

Galileo is widely used by most of the commercially available receivers. Multi-constellation GNSS receivers will remain unaffected and compute position and timing using other constellations. Galileo-only receivers will not produce any navigation message.

As soon as the incident was declared, an Anomaly Review Board was convened and urgent recovery procedures were activated in the affected Galileo infrastructures. Operational teams are working on recovery actions 24/7 to restore the Galileo navigation and timing services as soon as possible.

Based on the results of the troubleshooting activities, several elements of the ground infrastructure were re-initiated. The progress is being closely monitored; it is too early to confirm an exact service recovery date.

A period for testing and perfecting

The Galileo satellite navigation system launched its Initial Services in December 2016 and since then it has been providing high quality positioning, navigation and timing services to users worldwide. The aim of this Initial Services phase is to allow for the detection of technical issues before the system becomes fully operational.

It was precisely to deal with issues of this nature that the EU opted for a progressive roll-out of the Galileo system. The evolution and planned upgrade of the ground infrastructure will reinforce redundancy of the system towards reaching the full operations phase.

As soon as the outage occurred, the users were informed by the Galileo Service Centre through technical notices on 11 and 13 July , as well as a news item on the GSA website on 14 July . Users will be regularly updated, including on the navigation and timing service recovery date, through notifications and information. 

The Galileo team would like to assure users that it is working hard to remedy the situation as soon as possible.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

A team of experts from the European GNSS Agency, industry, the European Space Agency and the European Commission is currently implementing and monitoring recovery actions for an incident related to the Galileo ground infrastructure that resulted in a temporary interruption of the Galileo Initial Services. The key objective is to restore the Galileo navigation and timing services for users as soon as possible. 

On 12 July, Galileo initial navigation and timing services were interrupted temporarily. The Galileo Search and Rescue service remains operational. 

Galileo is widely used by most of the commercially available receivers. Multi-constellation GNSS receivers will remain unaffected and compute position and timing using other constellations. Galileo-only receivers will not produce any navigation message.

As soon as the incident was declared, an Anomaly Review Board was convened and urgent recovery procedures were activated in the affected Galileo infrastructures. Operational teams are working on recovery actions 24/7 to restore the Galileo navigation and timing services as soon as possible.

Based on the results of the troubleshooting activities, several elements of the ground infrastructure were re-initiated. The progress is being closely monitored; it is too early to confirm an exact service recovery date.

A period for testing and perfecting

The Galileo satellite navigation system launched its Initial Services in December 2016 and since then it has been providing high quality positioning, navigation and timing services to users worldwide. The aim of this Initial Services phase is to allow for the detection of technical issues before the system becomes fully operational.

It was precisely to deal with issues of this nature that the EU opted for a progressive roll-out of the Galileo system. The evolution and planned upgrade of the ground infrastructure will reinforce redundancy of the system towards reaching the full operations phase.

As soon as the outage occurred, the users were informed by the Galileo Service Centre through technical notices on 11 and 13 July , as well as a news item on the GSA website on 14 July . Users will be regularly updated, including on the navigation and timing service recovery date, through notifications and information. 

The Galileo team would like to assure users that it is working hard to remedy the situation as soon as possible.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).