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The European Commission (EC), Directorate-General for Internal Market, Industry, Entrepreneurship and SMEs, is defining the roadmap for the evolution of the EGNOS programme beyond the EGNOS Service Releases of EGNOS V3 currently defined. Evolutions shall support the implementation of safer and more efficient aviation operations. In this sense, further evolutions of EGNOS services for aviation safety beyond 2025 could take any of the following three directions, either:

(1)    Enlarge the provision of EGNOS services to Communication Navigation Surveillance (CNS) and Air Traffic Management (ATM) beyond navigation, notably to address surveillance (ADS-B) and possibly support timing services for communication systems; this approach is aligned with the vision of integrated CNS;

 (2)    Provide additional features to increase the robustness against external intentional or unintentional threats/attacks to the EGNOS navigation service, for instance by adding authentication to GNSS signals or ad hoc features at antenna and receiver level;

 (3)    Enhance the navigation, positioning and/or timing performance provided at user level, for instance by improving the vertical position accuracy and the time-to-alert to enable supporting Cat-II approach procedures.

The aims are to analyse and define the reasons motivating evolutions along those three axes beyond 2025, determine constraints and pre-requisites, and assess the added value to end users. The analysis shall consider each area separately and determine under what condition it would be beneficial for the programme to implement these services. The analysis shall focus on:

(1)    Identifying user requirements for each of these new services and how they translate into service requirements for EGNOS;

 (2)    Defining the associated regulatory constraints and safety analyses required before the service can be implemented operationally;

(3)    Analysing the added value for aviation end users and defining how the service could be provided, to enable a programmatic decision on which service should be implemented as a priority.

The study will be fully financed by the European Commission under the Horizon 2020 framework programme for research and innovation, within the budget allocated to the evolution of the EGNOS mission. The European GNSS Agency (GSA) is in charge of the technical supervision of the project on behalf of the European Commission.

More information about the invitation to tender can be found here.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

The European Commission (EC), Directorate-General for Internal Market, Industry, Entrepreneurship and SMEs, is defining the roadmap for the evolution of the EGNOS programme beyond the EGNOS Service Releases of EGNOS V3 currently defined. Evolutions shall support the implementation of safer and more efficient aviation operations. In this sense, further evolutions of EGNOS services for aviation safety beyond 2025 could take any of the following three directions, either:

(1)    Enlarge the provision of EGNOS services to Communication Navigation Surveillance (CNS) and Air Traffic Management (ATM) beyond navigation, notably to address surveillance (ADS-B) and possibly support timing services for communication systems; this approach is aligned with the vision of integrated CNS;

 (2)    Provide additional features to increase the robustness against external intentional or unintentional threats/attacks to the EGNOS navigation service, for instance by adding authentication to GNSS signals or ad hoc features at antenna and receiver level;

 (3)    Enhance the navigation, positioning and/or timing performance provided at user level, for instance by reducing the vertical position accuracy and the time-to-alert to enable supporting Cat-II approach procedures.

The aims are to analyse and define the reasons motivating evolutions along those three axes beyond 2025, determine constraints and pre-requisites, and assess the added value to end users. The analysis shall consider each area separately and determine under what condition it would be beneficial for the programme to implement these services. The analysis shall focus on:

(1)    Identifying user requirements for each of these new services and how they translate into service requirements for EGNOS;

 (2)    Defining the associated regulatory constraints and safety analyses required before the service can be implemented operationally;

(3)    Analysing the added value for aviation end users and defining how the service could be provided, to enable a programmatic decision on which service should be implemented as a priority.

The study will be fully financed by the European Commission under the Horizon 2020 framework programme for research and innovation, within the budget allocated to the evolution of the EGNOS mission. The European GNSS Agency (GSA) is in charge of the technical supervision of the project on behalf of the European Commission.

More information about the invitation to tender can be found here.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

To identify timing service needs that are not yet being met by the EGNSS basic time service, the ‘DEMonstrator of EGNSS services based on Time Reference Architecture’ (DEMETRA) project developed a prototype of an EGNSS-based time disseminator that provides time certification, redundancy, resilience, integrity, and improved accuracy, while validating the concept of ‘time as a service’.

The overarching goal of the DEMETRA project was to promote the use of EGNSS (EGNOS and Galileo) by enhancing and augmenting its timing service characteristics. To ensure that the needs of timing and synchronisation users were incorporated into the project design, the developers engaged with these end-users to design a system to demonstrate new or advanced timing services based on a common infrastructure that is scalable, robust, and continuously monitored.

Nine different time services were developed and integrated in the demonstrator, with varying degrees of technical and commercial maturity, based on the European GNSS basic timing service, which was complemented by other independent time transfer technologies. The services tested were:

1. Time Broadcasting over TV/Radio Links;
2. Certified Trusted Time Distribution using the Network Time Protocol (NTP);
3. Time & Frequency Distribution over Optical Link;
4. Time & Frequency Distribution via GEO Satellite;
5. User GNSS Receiver Calibration;
6. Certified Time Steering;
7. Time Monitoring and Steering;
8. Time Integrity; and an
9. All-in-one Time Synchronisation Solution.

These services could become the basis for European timing standards, making timing of critical European infrastructure independent from GPS and fostering the dissemination of EGNSS-based common standardised time services throughout Europe.

Watch this: DEMETRA: Time as a Service

Main features

The project demonstrated the feasibility of delivering early EGNSS timing services to end users by utilising an operational prototype of a Galileo Time Services Provider (TSP) which could provide timing products to the Galileo system while also providing additional time services to other external customers.

The demonstrator was built around the concept of a common core infrastructure hosting advanced time services and delivering common services. These include time services monitoring, reference time, managing a centralised TSP database, and offering public and private web services such as the provision of TSP information for the general public and usage data and KPI for subscribed users. The demonstrator was deployed as an open and scalable architecture with common interfaces, making it easier to integrate new time services in the future.

This allows service developers to focus on performance at user level.

Galileo Time Services Provider

An eye on the market

There is significant untapped potential on the market for timing services, with some users already requiring these services and others about to reach a maturity level at which they will require them in the near future. The project conducted a Timing Service User Needs Analysis to identify the timing needs of end-users in market sectors as diverse as agriculture, energy, finance, media, science, surveying, telecommunications and transport.

This analysis concluded that the finance, energy and telecommunications markets have the greatest short-term commercial potential for the delivery of timing services. Synchronisation monitoring, accuracy, certification and availability were found to be the key areas where timing services are required in these three markets.

Each market is already served by existing solutions, but these mainly concentrate on the delivery of accurate time and focus less on monitoring, certification of time sources and availability of time. To ensure that the needs of the market are met, specific business plans will be rolled out for each DEMETRA service. These will vary considerably based on the maturity of the service and the applicability of the service to each market.

For more information, click here.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

To identify timing service needs that are not yet being met by the EGNSS basic time service, the ‘DEMonstrator of EGNSS services based on Time Reference Architecture’ (DEMETRA) project developed a prototype of an EGNSS-based time disseminator that provides time certification, redundancy, resilience, integrity, and improved accuracy, while validating the concept of ‘time as a service’.

The overarching goal of the DEMETRA project was to promote the use of EGNSS (EGNOS and Galileo) by enhancing and augmenting its timing service characteristics. To ensure that the needs of timing and synchronisation users were incorporated into the project design, the developers engaged with these end-users to design a system to demonstrate new or advanced timing services based on a common infrastructure that is scalable, robust, and continuously monitored.

Nine different time services were developed and integrated in the demonstrator, with varying degrees of technical and commercial maturity, based on the European GNSS basic timing service, which was complemented by other independent time transfer technologies. The services tested were:

1. Time Broadcasting over TV/Radio Links;
2. Certified Trusted Time Distribution using the Network Time Protocol (NTP);
3. Time & Frequency Distribution over Optical Link;
4. Time & Frequency Distribution via GEO Satellite;
5. User GNSS Receiver Calibration;
6. Certified Time Steering;
7. Time Monitoring and Steering;
8. Time Integrity; and an
9. All-in-one Time Synchronisation Solution.

These services could become the basis for European timing standards, making timing of critical European infrastructure independent from GPS and fostering the dissemination of EGNSS-based common standardised time services throughout Europe.

Watch this: DEMETRA: Time as a Service

Main features

The project demonstrated the feasibility of delivering early EGNSS timing services to end users by utilising an operational prototype of a Galileo Time Services Provider (TSP) which could provide timing products to the Galileo system while also providing additional time services to other external customers.

The demonstrator was built around the concept of a common core infrastructure hosting advanced time services and delivering common services. These include time services monitoring, reference time, managing a centralised TSP database, and offering public and private web services such as the provision of TSP information for the general public and usage data and KPI for subscribed users. The demonstrator was deployed as an open and scalable architecture with common interfaces, making it easier to integrate new time services in the future.

This allows service developers to focus on performance at user level.

Galileo Time Services Provider

An eye on the market

There is significant untapped potential on the market for timing services, with some users already requiring these services and others about to reach a maturity level at which they will require them in the near future. The project conducted a Timing Service User Needs Analysis to identify the timing needs of end-users in market sectors as diverse as agriculture, energy, finance, media, science, surveying, telecommunications and transport.

This analysis concluded that the finance, energy and telecommunications markets have the greatest short-term commercial potential for the delivery of timing services. Synchronisation monitoring, accuracy, certification and availability were found to be the key areas where timing services are required in these three markets.

Each market is already served by existing solutions, but these mainly concentrate on the delivery of accurate time and focus less on monitoring, certification of time sources and availability of time. To ensure that the needs of the market are met, specific business plans will be rolled out for each DEMETRA service. These will vary considerably based on the maturity of the service and the applicability of the service to each market.

For more information, click here.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

To identify timing service needs that are not yet being met by the EGNSS basic time service, the ‘DEMonstrator of EGNSS services based on Time Reference Architecture’ (DEMETRA) project developed a prototype of an EGNSS-based time disseminator that provides time certification, redundancy, resilience, integrity, and improved accuracy, while validating the concept of ‘time as a service’.

The overarching goal of the DEMETRA project was to promote the use of EGNSS (EGNOS and Galileo) by enhancing and augmenting its timing service characteristics. To ensure that the needs of timing and synchronisation users were incorporated into the project design, the developers engaged with these end-users to design a system to demonstrate new or advanced timing services based on a common infrastructure that is scalable, robust, and continuously monitored.

Nine different time services were developed and integrated in the demonstrator, with varying degrees of technical and commercial maturity, based on the European GNSS basic timing service, which was complemented by other independent time transfer technologies. The services tested were:

1. Time Broadcasting over TV/Radio Links;
2. Certified Trusted Time Distribution using the Network Time Protocol (NTP);
3. Time & Frequency Distribution over Optical Link;
4. Time & Frequency Distribution via GEO Satellite;
5. User GNSS Receiver Calibration;
6. Certified Time Steering;
7. Time Monitoring and Steering;
8. Time Integrity; and an
9. All-in-one Time Synchronisation Solution.

These services could become the basis for European timing standards, making timing of critical European infrastructure independent from GPS and fostering the dissemination of EGNSS-based common standardised time services throughout Europe.

Watch this: DEMETRA: Time as a Service

Main features

The project demonstrated the feasibility of delivering early EGNSS timing services to end users by utilising an operational prototype of a Galileo Time Services Provider (TSP) which could provide timing products to the Galileo system while also providing additional time services to other external customers.

The demonstrator was built around the concept of a common core infrastructure hosting advanced time services and delivering common services. These include time services monitoring, reference time, managing a centralised TSP database, and offering public and private web services such as the provision of TSP information for the general public and usage data and KPI for subscribed users. The demonstrator was deployed as an open and scalable architecture with common interfaces, making it easier to integrate new time services in the future.

This allows service developers to focus on performance at user level.

Galileo Time Services Provider

An eye on the market

There is significant untapped potential on the market for timing services, with some users already requiring these services and others about to reach a maturity level at which they will require them in the near future. The project conducted a Timing Service User Needs Analysis to identify the timing needs of end-users in market sectors as diverse as agriculture, energy, finance, media, science, surveying, telecommunications and transport.

This analysis concluded that the finance, energy and telecommunications markets have the greatest short-term commercial potential for the delivery of timing services. Synchronisation monitoring, accuracy, certification and availability were found to be the key areas where timing services are required in these three markets.

Each market is already served by existing solutions, but these mainly concentrate on the delivery of accurate time and focus less on monitoring, certification of time sources and availability of time. To ensure that the needs of the market are met, specific business plans will be rolled out for each DEMETRA service. These will vary considerably based on the maturity of the service and the applicability of the service to each market.

For more information, click here.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

To identify timing service needs that are not yet being met by the EGNSS basic time service, the ‘DEMonstrator of EGNSS services based on Time Reference Architecture’ (DEMETRA) project developed a prototype of an EGNSS-based time disseminator that provides time certification, redundancy, resilience, integrity, and improved accuracy, while validating the concept of ‘time as a service’.

The overarching goal of the DEMETRA project was to promote the use of EGNSS (EGNOS and Galileo) by enhancing and augmenting its timing service characteristics. To ensure that the needs of timing and synchronisation users were incorporated into the project design, the developers engaged with these end-users to design a system to demonstrate new or advanced timing services based on a common infrastructure that is scalable, robust, and continuously monitored.

Nine different time services were developed and integrated in the demonstrator, with varying degrees of technical and commercial maturity, based on the European GNSS basic timing service, which was complemented by other independent time transfer technologies. The services tested were:

1. Time Broadcasting over TV/Radio Links;
2. Certified Trusted Time Distribution using the Network Time Protocol (NTP);
3. Time & Frequency Distribution over Optical Link;
4. Time & Frequency Distribution via GEO Satellite;
5. User GNSS Receiver Calibration;
6. Certified Time Steering;
7. Time Monitoring and Steering;
8. Time Integrity; and an
9. All-in-one Time Synchronisation Solution.

These services could become the basis for European timing standards, making timing of critical European infrastructure independent from GPS and fostering the dissemination of EGNSS-based common standardised time services throughout Europe.

Watch this: DEMETRA: Time as a Service

Main features

The project demonstrated the feasibility of delivering early EGNSS timing services to end users by utilising an operational prototype of a Galileo Time Services Provider (TSP) which could provide timing products to the Galileo system while also providing additional time services to other external customers.

The demonstrator was built around the concept of a common core infrastructure hosting advanced time services and delivering common services. These include time services monitoring, reference time, managing a centralised TSP database, and offering public and private web services such as the provision of TSP information for the general public and usage data and KPI for subscribed users. The demonstrator was deployed as an open and scalable architecture with common interfaces, making it easier to integrate new time services in the future.

This allows service developers to focus on performance at user level.

Galileo Time Services Provider

An eye on the market

There is significant untapped potential on the market for timing services, with some users already requiring these services and others about to reach a maturity level at which they will require them in the near future. The project conducted a Timing Service User Needs Analysis to identify the timing needs of end-users in market sectors as diverse as agriculture, energy, finance, media, science, surveying, telecommunications and transport.

This analysis concluded that the finance, energy and telecommunications markets have the greatest short-term commercial potential for the delivery of timing services. Synchronisation monitoring, accuracy, certification and availability were found to be the key areas where timing services are required in these three markets.

Each market is already served by existing solutions, but these mainly concentrate on the delivery of accurate time and focus less on monitoring, certification of time sources and availability of time. To ensure that the needs of the market are met, specific business plans will be rolled out for each DEMETRA service. These will vary considerably based on the maturity of the service and the applicability of the service to each market.

For more information, click here.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

With the 2017 EGNOS User Satisfaction Survey, the European GNSS Agency (GSA) aims to gain a clearer picture of the requirements of EGNOS users so it can improve EGNOS service delivery.

The GSA, along with the European Satellite Services Provider (ESSP), has launched the 2017 edition of its EGNOS User Satisfaction Survey. In conducting this survey, the GSA and ESSP aim to gain a better understanding of EGNOS’ value to users, with a view to providing better customer service.

The survey will be open to EGNOS users until December 1 and only takes a few moments to complete.

You can access the survey here.

The survey covers all market segments and services, including the Open Service, the Safety of Life Service and the EGNOS Data Access Service (EDAS). It also assesses the ESSP’s management of EGNOS User Support Services. All EGNOS users are strongly encouraged to participate, regardless of the market segment in which they operate.

The 2016 EGNOS User Satisfaction Survey showed a positive trend, with user satisfaction increased substantially compared with 2015. These results will be presented in full at the EGNOS Workshop, which is to be held in Athens, Greece, on 3-4 October, 2017.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

With the 2017 EGNOS User Satisfaction Survey, the European GNSS Agency (GSA) aims to gain a clearer picture of the requirements of EGNOS users so it can improve EGNOS service delivery.

The GSA, along with the European Satellite Services Provider (ESSP), has launched the 2017 edition of its EGNOS User Satisfaction Survey. In conducting this survey, the GSA and ESSP aim to gain a better understanding of EGNOS’ value to users, with a view to providing better customer service.

The survey will be open to EGNOS users until November 30 and only takes a few moments to complete.

You can access the survey here.

The survey covers all market segments and services, including the Open Service, the Safety of Life Service and the EGNOS Data Access Service (EDAS). It also assesses the ESSP’s management of EGNOS User Support Services. All EGNOS users are strongly encouraged to participate, regardless of the market segment in which they operate.

The 2016 EGNOS User Satisfaction Survey showed a positive trend, with user satisfaction increased substantially compared with 2015. These results will be presented in full at the EGNOS Workshop, which is to be held in Athens, Greece, on 3-4 October, 2017.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

With the 2017 EGNOS User Satisfaction Survey, the European GNSS Agency (GSA) aims to gain a clearer picture of the requirements of EGNOS users so it can improve EGNOS service delivery.

The GSA, along with the European Satellite Services Provider (ESSP), has launched the 2017 edition of its EGNOS User Satisfaction Survey. In conducting this survey, the GSA and ESSP aim to gain a better understanding of EGNOS’ value to users, with a view to providing better customer service.

The survey will be open to EGNOS users until December 1 and only takes a few moments to complete.

You can access the survey here.

The survey covers all market segments and services, including the Open Service, the Safety of Life Service and the EGNOS Data Access Service (EDAS). It also assesses the ESSP’s management of EGNOS User Support Services. All EGNOS users are strongly encouraged to participate, regardless of the market segment in which they operate.

The 2016 EGNOS User Satisfaction Survey showed a positive trend, with user satisfaction increased substantially compared with 2015. These results will be presented in full at the EGNOS Workshop, which is to be held in Athens, Greece, on 3-4 October, 2017.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

With the 2017 EGNOS User Satisfaction Survey, the European GNSS Agency (GSA) aims to gain a clearer picture of the requirements of EGNOS users so it can improve EGNOS service delivery.

The GSA, along with the European Satellite Services Provider (ESSP), has launched the 2017 edition of its EGNOS User Satisfaction Survey. In conducting this survey, the GSA and ESSP aim to gain a better understanding of EGNOS’ value to users, with a view to providing better customer service.

The survey will be open to EGNOS users until December 1 and only takes a few moments to complete.

You can access the survey here.

The survey covers all market segments and services, including the Open Service, the Safety of Life Service and the EGNOS Data Access Service (EDAS). It also assesses the ESSP’s management of EGNOS User Support Services. All EGNOS users are strongly encouraged to participate, regardless of the market segment in which they operate.

The 2016 EGNOS User Satisfaction Survey showed a positive trend, with user satisfaction increased substantially compared with 2015. These results will be presented in full at the EGNOS Workshop, which is to be held in Athens, Greece, on 3-4 October, 2017.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

With the 2017 EGNOS User Satisfaction Survey, the European GNSS Agency (GSA) aims to gain a clearer picture of the requirements of EGNOS users so it can improve EGNOS service delivery.

The GSA, along with the European Satellite Services Provider (ESSP), has launched the 2017 edition of its EGNOS User Satisfaction Survey. In conducting this survey, the GSA and ESSP aim to gain a better understanding of EGNOS’ value to users, with a view to providing better customer service.

The survey will be open to EGNOS users until November 30 and only takes a few moments to complete.

You can access the survey here.

The survey covers all market segments and services, including the Open Service, the Safety of Life Service and the EGNOS Data Access Service (EDAS). It also assesses the ESSP’s management of EGNOS User Support Services. All EGNOS users are strongly encouraged to participate, regardless of the market segment in which they operate.

The 2016 EGNOS User Satisfaction Survey showed a positive trend, with user satisfaction increased substantially compared with 2015. These results will be presented in full at the EGNOS Workshop, which is to be held in Athens, Greece, on 3-4 October, 2017.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

With the 2017 EGNOS User Satisfaction Survey, the European GNSS Agency (GSA) aims to gain a clearer picture of the requirements of EGNOS users so it can improve EGNOS service delivery.

The GSA, along with the European Satellite Services Provider (ESSP), has launched the 2017 edition of its EGNOS User Satisfaction Survey. In conducting this survey, the GSA and ESSP aim to gain a better understanding of EGNOS’ value to users, with a view to providing better customer service.

The survey will be open to EGNOS users until November 30 and only takes a few moments to complete.

You can access the survey here.

The survey covers all market segments and services, including the Open Service, the Safety of Life Service and the EGNOS Data Access Service (EDAS). It also assesses the ESSP’s management of EGNOS User Support Services. All EGNOS users are strongly encouraged to participate, regardless of the market segment in which they operate.

The 2016 EGNOS User Satisfaction Survey showed a positive trend, with user satisfaction increased substantially compared with 2015. These results will be presented in full at the EGNOS Workshop, which is to be held in Athens, Greece, on 3-4 October, 2017.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

With the 2017 EGNOS User Satisfaction Survey, the European GNSS Agency (GSA) aims to gain a clearer picture of the requirements of EGNOS users so it can improve EGNOS service delivery.

The GSA, along with the European Satellite Services Provider (ESSP), has launched the 2017 edition of its EGNOS User Satisfaction Survey. In conducting this survey, the GSA and ESSP aim to gain a better understanding of EGNOS’ value to users, with a view to providing better customer service.

The survey will be open to EGNOS users until November 30 and only takes a few moments to complete.

You can access the survey here.

The survey covers all market segments and services, including the Open Service, the Safety of Life Service and the EGNOS Data Access Service (EDAS). It also assesses the ESSP’s management of EGNOS User Support Services. All EGNOS users are strongly encouraged to participate, regardless of the market segment in which they operate.

The 2016 EGNOS User Satisfaction Survey showed a positive trend, with user satisfaction increased substantially compared with 2015. These results will be presented in full at the EGNOS Workshop, which is to be held in Athens, Greece, on 3-4 October, 2017.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

With the 2017 EGNOS User Satisfaction Survey, the European GNSS Agency (GSA) aims to gain a clearer picture of the requirements of EGNOS users so it can improve EGNOS service delivery.

The GSA, along with the European Satellite Services Provider (ESSP), has launched the 2017 edition of its EGNOS User Satisfaction Survey. In conducting this survey, the GSA and ESSP aim to gain a better understanding of EGNOS’ value to users, with a view to providing better customer service.

The survey will be open to EGNOS users until December 1 and only takes a few moments to complete.

You can access the survey here.

The survey covers all market segments and services, including the Open Service, the Safety of Life Service and the EGNOS Data Access Service (EDAS). It also assesses the ESSP’s management of EGNOS User Support Services. All EGNOS users are strongly encouraged to participate, regardless of the market segment in which they operate.

The 2016 EGNOS User Satisfaction Survey showed a positive trend, with user satisfaction increased substantially compared with 2015. These results will be presented in full at the EGNOS Workshop, which is to be held in Athens, Greece, on 3-4 October, 2017.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).

With the 2017 EGNOS User Satisfaction Survey, the European GNSS Agency (GSA) aims to gain a clearer picture of the requirements of EGNOS users so it can improve EGNOS service delivery.

The GSA, along with the European Satellite Services Provider (ESSP), has launched the 2017 edition of its EGNOS User Satisfaction Survey. In conducting this survey, the GSA and ESSP aim to gain a better understanding of EGNOS’ value to users, with a view to providing better customer service.

The survey will be open to EGNOS users until December 1 and only takes a few moments to complete.

You can access the survey here.

The survey covers all market segments and services, including the Open Service, the Safety of Life Service and the EGNOS Data Access Service (EDAS). It also assesses the ESSP’s management of EGNOS User Support Services. All EGNOS users are strongly encouraged to participate, regardless of the market segment in which they operate.

The 2016 EGNOS User Satisfaction Survey showed a positive trend, with user satisfaction increased substantially compared with 2015. These results will be presented in full at the EGNOS Workshop, which is to be held in Athens, Greece, on 3-4 October, 2017.

Media note: This feature can be republished without charge provided the European GNSS Agency (GSA) is acknowledged as the source at the top or the bottom of the story. You must request permission before you use any of the photographs on the site. If you republish, we would be grateful if you could link back to the GSA website (http://www.gsa.europa.eu).